Refund & Return Policy

At Shifa Naturals, customer satisfaction is our priority.

1. Returns

We accept returns only if:

The product is damaged or incorrect at the time of delivery.

You contact us within 24 hours of receiving your order.

2. Refunds

Refunds are processed if:

The returned product meets our return criteria.

Refunds will be issued via bank transfer or mobile wallet within 7 working days.

3. Non-Returnable Items

Used or opened products.

Products damaged due to mishandling by the customer.

4. How to Request a Return

Contact us via phone, email, or WhatsApp with your order number and photos of the product.